Have you every been stuck calling and calling some place that screwed something up? I remember a year long struggle to get a phone company to get rid of charges that were made after we had moved out of the apartment. They wouldn’t disconnect us on the weekend.

Here is a great 10 stepper for fixing service problems:

http://thebargainqueen.blogspot.com/2006/07/ten-steps-to-fixing-service-problems.html